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frequently asked questions
Every Vega Coffee delivery includes our small batch, single-origin freshly roasted coffee, which is enough for about 30 cups of brewed coffee. We also share information about the particular coffee in that delivery and the incredible farmers who have grown it.
All Vega Coffee is freshly roasted specialty grade, single-origin Arabica, grown between 1,200-1,800 meters above sea level. We only source coffee that is cultivated in a manner that respects the earth-shade-grown and without agrochemicals. We partner with small-scale farmers and cooperatives who traditionally have limited market access. As part of our commitment to gender inclusion, we source from female producers whenever possible and women-owned farmer cooperatives.
We diligently cup all of our coffees at the farm or cooperative, and then again repeatedly in our roastery. We spend countless hours tweaking our roast profiles in order to highlight each coffee’s unique flavor, from delicate floral hints to robust spicy notes.
Our roastery is located in Esteli, Nicaragua, in the heart of Nicaraguan coffee country. Since we’re near all the major coffee growing communities in Nicaragua, we have first access to their green coffees shortly after harvest, at the height of freshness. Our team of farmer-roasters hand-select and roast to order. Immediately after roasting, your coffee is packaged, signed and shipped, generally arriving to your door within 5 days of roasting, fresh and ready to enjoy!
Fresh batches of our coffee ship out every other week so that they arrive around the 1st and 15th of each month. Your first shipment may take up to 2 weeks to arrive if your order was placed shortly after our last shipment went out.
Yes, we do! You can easily select your destination country when you make your purchase. Any additional shipping costs will be added to your purchase. Please note you will be charged in US dollars.
Absolutely! We’re are happy to. Simply select the “grind” option at checkout and we’ll have it ready for you.
Subscriptions are the easiest way to enjoy Vega Coffee. As a subscriber, you get our fresh farmer roasted coffee conveniently delivered to your door. Simply select your roast and grind preferences, and we’ll take it from there. If at any time you need to change your preferences, or pause, skip or cancel your shipments, you can do so at any time in your online customer account.
No, we feature a different coffee every month for subscribers to discover and enjoy. As part of our curation process, we seek out rare coffees from our coffee growers that are sure to please the most discerning of palates, while each offering something distinctly original. You’re unique. We think your coffee should be too.
After you place your order, you’ll receive an email confirming your subscriptions. This email will include a link to access your account, where you can manage your subscriptions and future deliveries. Once that’s set, we’ll ship your coffee automatically based on the frequency you selected. You’ll receive an email confirmation for each order. Basically, we’ve got you covered.
Definitely. Your Vega Coffee subscription is super easy to manage. You can change your next order date, skip a delivery, change your selected frequency, or cancel a subscription by visiting the ‘My Account’ section of vegacoffee.com.
To access your account online, you’ll first need to register on vegacoffee.com by creating an account. To do this, click on the ‘Account’ page or the little human icon in the top right of the website header. On the next page, create an account using your name, the email address associated with your order(s), and a password. Hit the ‘Register’ button. Once logged into your account, you’ll be able to customize your information, make changes as needed and manage future orders.
First, log into your account. Then, head to the ‘Subscriptions’ page, and click on ‘Edit’ toward the right of your screen. Once your subscriptions details are displayed, go toward the bottom of the screen and click on ‘Change Product Variant.’ Use the drop-down menu to tailor your roast and grind options as you’d like them. Once you’ve selected your desired roast/grind combo, hit ‘Save’ and you’re all set!
It’s easy! Once you’re logged into your account, click on the ‘Subscriptions’ link, and hit ‘Edit’ toward the right of your screen. On the next page, click the link for ‘Change Product Quantity’ and use the drop-down menu to modify your bag quantity. From there, click ‘Save’ and you’re good to go.
To modify the delivery frequency of your subscriptions, log into your account and look for the ‘Subscriptions’ tab. Click on ‘Edit’ toward the right of your screen. On the next page, select the link for ‘Change Delivery Schedule.’ Then, select your delivery cycle as 2 or 4 weeks from the drop-down menu. Last step is to click ‘Save,’ and off you go!
Log into your account and click the ‘Subscription’ link. Your current shipping address will be displayed toward the top of the screen. Click the ‘Edit’ link immediately to the right of your address and edit your address as needed. Don’t forget to check the box if your new shipping address is also your billing address. Then, hit ‘Save.’
First, access your billing information by logging into your account and selecting the ‘Billing Information’ link to the left of your screen. On the next page, you’ll see your current billing address and payment method displayed. To change your billing address, click the ‘Edit’ link to the right of your address, make the required changes and hit ‘Save.’ To update your payment information, click on ‘Edit Card.’ Type in your new credit card details and click ‘Save.’ Done and done!
Absolutely. This is a great option if you’re going on vacation or happen to be stocked up with coffee. To skip a shipment, simply visit the ‘Upcoming Orders’ tab in your account, and click the “Skip” link near the next order date to skip that delivery.
Yes, you can cancel your Vega Coffee subscription at any time by logging into your account’s ‘Subscriptions’ page. Once you’re on that page, click on the ‘Cancel’ link to the right of your current subscription. After you cancel, we’ll send you any deliveries that you already paid for and we’ll never bill you again. (We will miss you, though.)
Why Vega is Different.
Most farmers sell their coffee as a commodity to middlemen who then sell it to roasters before it is sold again as a consumer-ready product. 90% of the profits in the coffee supply chain are in roasting, leaving farmers with the most at stake earning the smallest share. Vega is doing things differently. We work with small-scale farmers and give them the tools and training to roast and package their coffee, which allows them to earn up to four times more per pound.
Vega Coffee is grown, roasted, packaged and shipped from its point of origin.
